Contents
The Cleanik protects your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Person in charge of the protection of personal information
Amadou Diakite, President · contact@lacleanik.ca (subject: "Privacy") · 25 Nash Street, Dollard-des-Ormeaux, Quebec H9B 2N9
2. Information collected and purposes
| Information | Why | Basis |
|---|---|---|
| Name, email, phone | Create the account, confirm orders, reach you | Performance of the contract |
| Address, access code, drop-off instructions | Pickup and delivery | Performance of the contract |
| Order details and care preferences | Process your items, history, customer service | Performance of the contract |
| Photos of drop-offs and, where applicable, of items | Proof of condition and handover, claims handling | Performance of the contract |
| Payment (processed by Stripe; we only see the card type and last 4 digits) | Billing | Performance of the contract, tax obligations |
| Reports sent from the website (message, page concerned, browser type) | Fix reported problems | Legitimate interest, at your initiative |
| Essential cookies (login, language) | Operation and security of the website | Necessary for the service (see the cookie policy) |
We use no audience measurement or advertising tools and do not send a newsletter at this time; if we offer one, it will only be with your consent, which you may withdraw at any time. We only collect the information needed for these purposes. We do not sell your personal information.
3. Disclosure to third parties
We share your information only with the providers who help us offer the Services, bound by contract to confidentiality:
- Payment processor: Stripe (Canada and United States)
- Hosting and website: Cloudflare (United States and global network)
- Database: Neon (United States)
- Accounts and login: Clerk (United States)
- Transactional emails: Resend (United States)
- Address validation: Canada Post AddressComplete (Canada)
- Team email: Microsoft 365
- Delivery: handled by our own team, without an outside partner
We may also disclose information when required by law.
4. Storage outside Quebec
Some providers store data outside Quebec, notably in the United States. Before any disclosure outside Quebec, The Cleanik assesses the protection offered and governs the disclosure by contract, as required by law.
5. Retention
- Account and history: as long as the account exists; when it is deleted, your information is anonymized, except what the law requires us to keep
- Invoices and tax data: 6 years, under tax laws
- Photos of items and drop-offs: 12 months after delivery, unless a claim is ongoing
- Reports sent from the website: 12 months after they are handled, 24 months at most
- Out-of-area waitlist: 24 months after sign-up
At the end of these periods, the information is destroyed or anonymized.
6. Security
We use reasonable measures: encrypted communications (HTTPS), access limited to employees who need it, two-step verification of accounts. In case of a confidentiality incident presenting a risk of serious injury, we notify the Commission d'accès à l'information and the people concerned.
7. Your rights
At any time, you may:
- access your information and obtain a copy, including in a structured, commonly used technological format;
- have inaccurate or incomplete information corrected;
- withdraw your consent to any non-essential use;
- request the deletion of your account and information, subject to legal retention obligations;
- request that the dissemination of information cease or that it be de-indexed, in the cases provided by law.
Write to the person in charge (section 1). We respond within 30 days. If you are not satisfied, you may file a complaint with Quebec's Commission d'accès à l'information.
8. Minors
The Services are intended for people 18 and older. We do not knowingly collect information about minors.
9. Changes
We will publish any change to this policy on this page, with its date. For a significant change, we will notify you by email.
Version of October 23, 2026. These texts are published during our launch period and are being reviewed by our legal counsel. Any new version will be published here, with its date. The French version prevails in case of discrepancy.
Cookie policy
Last updated: October 23, 2026
Cookies are small files saved on your device. In accordance with Law 25, only essential cookies are active. The website uses no audience measurement or marketing cookies, which is why no consent banner is shown. If we ever add any, they will only be active with your consent, requested through a banner offering "Accept all" and "Reject all" with equal visibility and no pre-checked boxes.